by Taylor Snow | Aug 26, 2014 | Blog, Customer Service
One thing that many people will admit to is that they hate change. They really dislike having their proverbial cheese moved. A great example is the negative and profound feelings people have in response to changes at Facebook. Just about the time that everyone seems...
by kmalone | Aug 15, 2014 | Blog, Customer Service
With a couple of full months of travel looming, I applied for my KTN — Known Traveler Number – so I can use the TSA approved line. Why I should even have to apply for it is beyond me, as, for many reasons, I am clearly not a threat to anyone. But I paid my $85, got my...
by kmalone | Jan 28, 2014 | Behind the Scenes in Media Sales, Blog
There was a recent article on social media about words and phrases that you shouldn’t say if you are over a certain age (younger than me, for instance), and/or living in 2014. I was interested to read it to see if A) I knew them; B) I used them; C) I am...
by deinstein | Sep 25, 2013 | Blog, Customer Service
Being completely buttoned up on the many elements of customer service is an essential part of the media sales job. There’s not a media seller out there who can be successful unless everyone who works around them is on the same page as it relates to excellent customer...
by kmalone | Jul 23, 2013 | Blog, Customer Service
I am excited! We are going on a family vacation – a cruise! – in just two-and-a-half short months (but who’s counting)! As a group, we have decided which of several relaxing vacation opportunities we want. Confirmation documents have been coming, as have emails...
